Κολέγιο CITY College
Main Campus, Thessaloniki, Greece

Library Services FAQs

The Library as a physical space is currently closed (following the measures of the Greek Ministry of Health) and will remain closed until further notice.

All services are now offered ONLINE! Please see below answers to the range of research and help services for users.

 

Q. Are the library electronic resources still available for remote students?

Although the physical closure of the library we still continue to provide equal access to our resources and collections, including databases, e-journals, e-books and the same support to our students learning and studying remotely.

Visit the Electronic Resources and Support webpages to find out what is there for you.

If you need further help, please email: library@citycollege.sheffield.eu

We are implementing ways to further support online studying and learning and to increase library material that will be available electronically where possible.

 

Q. Where do I find subject related information to my studies?

You can use the browse the Subject Resources Guides to see what online bout specific subjects and how to obtain material relevant to those subjects, within the Information and Learning Commons (ILC) as well as, at the University of Sheffield Library.

Consult the ILC Information Resources guide to see what kind of resources you should use when you are working and selecting material for your project, assignment or dissertation.

You can also contact the library requesting reference and research assistance at anagnostopoulou@citycollege.sheffield.eu

 

Q. Where can I search for library material?

Use OpenABEKT Library Catalogue to search and retrieve items held in our collections both in print and electronic format. The online catalogue contains full records of books, periodicals, theses and audio-visual material.

Find here or more details on how to search for library materials.

 

Q. Can I borrow books from the library?

The library as a physical space is closed therefore access to print resources is restricted.

You can use the library catalogue to find what material is still available to students in electronic format, including books and dissertations.

In case where an item you need from the catalogue is available in print format, send an email to the library so we can further look if it can be found in its electronic format.

Alternatively, for online book borrowing, check your options here, as special collections have been created to facilitate the needs of students to access material during this period.

 

Q. Where can I find help to manage my references?

Use the following guide to learn more about what tools are available for students to help them with referencing.

Visit the Academic Skills Resources webpages to find useful tutorials to improve your reading, writing and learning skills.

 

Q. I have a library enquiry. What should I do?

Please email your query to library@citycollege.sheffield.eu

We will do our best to help you.

Please be patient as we are dealing with a higher than usual level of remote enquiries.

 

Q. What is the Online Library Chat Service?

“Quick Questions” – is the new Online Library Chat Service.

Library Chat is an online reference service that we will offer alongside with our email and phone call service, to make it easy for students to communicate with the library staff in real-time instant messages.

The library staff will be monitoring this online real-time service from 10:00-15:00, Monday through Friday.

When Online Library Chat Service is unavailable, you can still contact us via email at library@citycollege.sheffield.eu or anagnostopoulou@citycollege.sheffield.eu or by phone at  (+30) 2310 538560 (ext 143)

 

Q. Will I get an answer to my online enquiry outside of the library opening hours?

Online library services & resources are available 7 days a week: we are here to respond to your questions and support you with your studies.

 

Q. Can I still use the Interlibrary Request Service to obtain material not available in the Library collections?

Yes, students can still request to obtain material that is not available fulltext in library collections or resources. Contact the library via email including the full bibliographic details of the requested items.

Please note that due to closure of libraries this period and limitation of library services some requests may not be fulfilled.

For further information, please visit the IRS webpages.

 

Q. Does the Library offer the service of supplying users with digitized library material?

The library's Document Delivery Service (digitization of library material) will provide scanned copies of book chapters, journal articles, extracts of dissertations for private study.

Further information can be found at the DDS webpages.

Please note that the specific service is due to be suspended at any time due to changes in working status (staff working remotely) in respect to the coronavirus outbreak.

 

Q. I need to return an overdue item. What should I do?

You can renew an item online via email library@citycollege.sheffield.eu

Please note that if you receive a Library Notice via email regarding outstanding overdue items please ignore it.

 

Q. Does the Library provide an extended loan period?

All loan periods have been increased to 7 December 2020 for items that cannot be returned due to the library closure.

 

Q. How will I find out if the level of library services has to change in response to Coronavirus?

The central point of information for students and staff will be CITY College’s website.

We will also update the library website and these FAQs as the situation changes and use email communication to keep you posted.

 

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