Κολέγιο CITY College
Main Campus, Thessaloniki, Greece

FAQs for library users during the Coronavirus outbreak

The Library as a physical space is currently closed (following the measures of the Greek Ministry of Health) and will remain closed until further notice.

We shall update library webpages when we have new information.

 

Q. Are the library electronic resources still available for remote students?

Although the physical closure of the library we still continue to provide equal access to our resources and collections, including databases, e-journals,  e-books and the same support to our students learning and studying remotely.

Visit the Electronic Resources and Support webpages to find out what is there for you.

If you need further help, please email: library@citycollege.sheffield.eu

We are implementing ways to further support online studying and learning and to increase library material that will be available electronically where possible.

 

Q. Where do I find subject related information to my studies?

You can use the browse the Subject Resources Guides to see what online bout specific subjects and how to obtain material relevant to those subjects, within the Information and Learning Commons (ILC) as well as, at the University of Sheffield Library.

Consult the ILC Information Resources guide to see what kind of resources you should use when you are working and selecting material for your project, assignment or dissertation.

You can also contact the library requesting reference and research assistance at anagnostopoulou@citycollege.sheffield.eu

 

Q. I have a library enquiry. What should I do?

Please email your query to library@citycollege.sheffield.eu

We will do our best to help you.

Please be patient as we are dealing with a higher than usual level of remote enquiries.

 

Q. Will I get an answer to my online enquiry outside of the library opening hours?

Online library services & resources are available 7 days a week: we are here to respond to your questions and support you with your studies.

 

Q. Can I still use the Interlibrary Request Service to obtain material not available in the Library collections?

Yes, students can still request to obtain material that is not available fulltext in library collections or resources. Contact the library via email including the full bibliographic details of the requested items.

Please note that due to closure of libraries this period and limitation of library services some requests may not be fulfilled.

For further information, please visit the IRS webpages.

 

Q. Does the Library offer the service of supplying users with digitized library material?

The library's Document Delivery Service (digitization of library material) will provide scanned copies of book chapters, journal articles, extracts of dissertations for private study.

Further information can be found at the DDS webpages.

Please note that the specific service is due to be suspended at any time due to changes in working status (staff working remotely) in respect to the coronavirus outbreak.

 

Q. I need to return an overdue item. What should I do?

You can renew an item online via email library@citycollege.sheffield.eu

Please note that if you receive a Library Notice via email regarding outstanding overdue items please ignore it.

 

Q. Does the Library provide an extended loan period?

All loan periods have been increased to 30 April for items that cannot be returned due to library closure.

 

Q. How will I find out if the level of library services has to change in response to Coronavirus?

The central point of information for students and staff will be CITY College’s website.

We will also update the library website and these FAQs as the situation changes and use email communication to keep you posted.

 

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